Frequently asked questions

Your tenants are late ?

No worries, we are waiting for 45 minutes from the time that they we set at the time of initial by email. In case of delay, we reprogrammons them with the new arrival.

How to predict the arrival time ?

We recommended that the »start » tenants service appartement 1 hour before, to make a complete inventory.

The cleaning service is what ?

  • Dusting all surfaces
  • Vacuuming and washing the floor in every room
  • Cleaning items kitchen (sink, induction furnaces, ovens, microwave and refrigerator)
  • Cleaning of sanitary
  • Replacement bins
  • Change of linen

What services are not included in the household and are subjet to a « gold service »

  • Cleaning the oven
  • Windscreen washing
  • Cleaning walls
  • Cleaning the exterior parts of the apartment
  • Cleaning the inside and top cupboards
  • Treatment of carpets and rugs
  • Cleaning baseboards
  • Cleaning comforter and pillows…

Who does the laundry?

Provide the « cleaning machine » when booking. This service includes the removal of bed linen, towels and tea towels. The linen will be washed and dried, ironed and carefully handed up.

How to get the keys to your apartement ?

When booking, we pick your preference keys you to go around your apartment. To get key, after the departure of tenants, we can keep them for the next book or you must let us know 24 hours in advance so we can give them to you in person.